Today was vet day for Bindi. I have been going to the same vet office for many years, over 15 anyway. We load up and drive to the clinic. Up arriving in the parking lot I do not seem to be able to find the clinic. Last time I was there, a year ago, it looked the same as it had for years prior. Now, looking down the row of stores, things look different. I know what door it was, but now there is all new signage. It still says clinic, but now there are signs for a pet spa, health care, wellness, etc. What the heck is a pet spa?
I leave Bindi in the car and walk in. I see familiar faces so I am probably in the right place. I check in at the counter and let them know I have Bindi for a walk in appointment for vaccines. They don't do walk ins anymore. You can walk in, but they will then assign you a time to come back if they have a slot available. I kind of shake my head because the walk in appointments were ALL they were taking last time I was there. I ask the receptionist if I am really at the right place. "Is this _______ clinic?" She responds that yes I am at the right clinic, but they have changed in the last year and so I have to have an appointment to come back. I had recently, like in the last 10 days, received a reminder card for Bindi's vaccinations, from _________ Clinic with no mention of changes in walk in appointments nor any mention of a clinic name change. I wondered why the generally full to overflowing clinic waiting room did not have any clients. I now have a hour and half to wait to get Bindi taken care of. My dissatisfaction regarding having to come back did not seen to have any effect on the receptionist. So, I left, appointment in hand, with time to kill.
Bindi and I went to the park. We played fetch the stick on the tennis courts and walked around. We did a good job of wasting and hour and a half and made it back to the clinic. I checked back in at the desk and we waited in the waiting room. We waited for about 15 minutes to get weighed and into a room. We waited to be pre screened by the vet tech and we waited for the Vet to see us. All in all my short walk in appointment to get Bindi vaccinated took three and a half hours!!! I do understand that there can be unforeseen issues, but our appointment took an hour and a half!! Maybe they should install the paging system like Olive Garden does so you can go do the other nine hundred things you need to do while you wait. They could page you and let you know they are now ready for you. I am glad I got Bindi taken care of today and Rayne has an appointment on Saturday.
I'm going to let Doug take him.
Thursday, January 28, 2010
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